Shipping policy
At Coeur Moments, we take pride in creating your custom keepsakes with care and attention to detail. Please review our shipping policy below to understand our processing times, shipping options, and delivery expectations.
1. Order Processing Times
Each order is handcrafted, which means it requires time to ensure quality and precision. Processing times are typically:
- Custom Orders: 3-5 business days
- Standard Orders: 1-3 business days (unless otherwise stated)
You’ll receive an email confirmation with a tracking number once your order has shipped.
2. Shipping Options & Rates
We offer the following shipping options at checkout to provide flexibility based on your needs:
- Standard Shipping: Estimated delivery within 5-7 business days after processing.
Shipping rates are calculated at checkout based on your location and chosen shipping method.
3. Delivery Times
Estimated delivery times are provided by the carrier and are subject to change based on external factors such as weather, holidays, or carrier delays. Please note that we cannot guarantee specific delivery dates.
4. Local Pickup
For customers in Coeur d'Alene, ID, we offer a convenient local pickup option. If you select local pickup, you will receive instructions on when and where to collect your order after it has been processed.
5. International Shipping
Currently, we ship only within the United States. We hope to expand our reach in the future to serve international customers. Please stay tuned for updates.
6. Tracking Your Order
Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to track the delivery status on the carrier's website. Please allow up to 24 hours for tracking information to update.
7. Lost or Delayed Packages
If your package is delayed or marked as delivered but not received, please contact the carrier first for assistance. Coeur Moments is not responsible for lost or stolen packages after they have been marked as delivered, but we will work with you to resolve any issues as best as possible.
8. Questions?
If you have any questions or need assistance with your order, feel free to reach out to us at hello@coeurmoments.com